Royal Golf Apartments
Terms and Conditions
These conditions apply to your booking of, and occupancy of, the Property (as identified in the booking confirmation issued by us). "We" are RGH Dornoch Ltd, a company registered in Scotland with company number SC369823 and having our registered office at Oldtown Of Leys House, Culduthel, Inverness, IV2 6AE("the Company") and we act as agent for the owner of the Property ("the Owner"). "You" are the person whose booking of the Property we have confirmed. You will ensure that all persons who occupy the Property are aware of, and shall comply with, these conditions.
The contract is formed between us when we confirm your booking (whether by email, post, fax or verbally) and these conditions, together with any special conditions in the booking confirmation, are incorporated into the contract.
Prices shown on our website may vary from time to time; we will advise you of the current price when you enquire about a booking and we will confirm this when we confirm your booking.
Your booking must be accompanied by a deposit payment of 25% of the accommodation fees. This is a non-refundable deposit unless we cancel your booking. The balance of the accommodation fees must be paid 30 days before your arrival. If a booking is made less than 30 days before your arrival, full accommodation fees are due at the time of booking.
After we have issued a booking confirmation, you must check it carefully and let us know within 7 days if it contains any errors. After this 7 day period, if you require your booking to be amended or re-invoiced for any reason, if we accept the amendment we will charge an administration fee of £10.00.
Non-payment by a due date will be treated as a cancellation of your booking but you will remain liable for payment of the full amount due. In such circumstances, credit will be given for any accommodation fees received from re-letting the Property (up to the amount you paid in respect of accommodation fees) less a £20.00 administration fee.
We accept payment by most major debit and credit cards and by bank transfer. Cheques are also accepted in respect of advance payments only. Accounts (for extras) are rendered weekly and / or departure and must be settled immediately. A good housekeeping deposit of £100, payable by credit card, will also be required at the time of full payment of the accommodation fees. This amount will be released once we have inspected the Property after you have vacated it, less any deductions for any loss suffered by the Owner as a result of any breach of these conditions by you.
In the event that we require to cancel a booking, we will refund to you all the deposits and other fees you have paid to us in respect of that booking. We will use reasonable endeavours to offer you alternative accommodation and / or alternative dates. The refund of these monies discharges all our liability, and all liability of the Owner, to you in such circumstances. We will not pay any compensation or other reimbursement of any costs or expenses you may incur as a result of cancellation by us.
Check-in time is 4 p.m on the first day of your stay (or later if we notify you of unavoidable delays) and you must vacate the Property by 10 a.m on the last day of your stay
Only the number of persons specified on the booking form which you completed may reside in the Property. You may not sub-let or assign your rights and obligations under this contract.
You must take good care of the Property. You will be responsible for the full cost of damages or breakages and any exceptional cleaning. You will leave the Property in the same condition in which it was found on arrival (with the exception of dirty linen) and fit for occupation by the next guest. In particular, ovens, hobs and worktops must be left clean. To assist you with this, a cleaning service is available on the day of your departure at extra cost.
We reserve the right to enter the Property (without prior notice if necessary) if special circumstances or emergencies arise (e.g. If repairs require to be carried out). Damages and breakages must be reported to us immediately. We will use reasonable endeavours to repair or replace any faulty equipment but have no liability in this regard.
There may be small differences between the Property and facilities and their description and we accept no liability in this regard.
With the exception of registered Guide Dogs, pets are not allowed in the Property.
Smoking is not permitted in the Property.
You will behave reasonably and not cause danger or significant annoyance to others or damage to property. In particular, you will ensure there is no unreasonable amount of noise within the Property, particularly late at night.
If you have a query or complaint during your stay, you should contact the duty manager at the Royal Golf Hotel.
Your vehicles, their accessories and contents and your personal possessions are left entirely at your own risk. We accept no responsibility for any loss or damage from or to any vehicle or personal possession from any cause whatsoever.
This contract is not a tenancy agreement and does not grant you or anyone else any rights to occupy the Property other than as provided for in this contract (short-term holiday).
We accept no liability on our own part or on the part of the Owner or any other person for any losses or additional or unexpected expenses incurred as a result of scheduled transport delays, personal injury, sickness, weather, industrial action, war or act of terrorism or act of God or any other event entirely beyond our control. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence but otherwise, to the fullest extent permitted by law, we exclude all liability for any accident, damage, loss, injury, expense or inconvenience whether to person or property which you or any other person may suffer or incur arising out of or in any way connected with your reservation of, and occupancy of, the Property or resulting from any other cause whatsover.
You are strongly recommended to take out personal travel insurance in respect of your stay.
If you breach any of these conditions, we may terminate your stay and no refund of any deposit or fees will be given. We reserve the right to refuse to grant access to the Property to any person we consider, at our sole discretion, is unsuitable to take charge of it. In such cases, all fees and deposits will be refunded in full, the contract will be terminated and we will have no further liability to you.
The contract is governed by Scots law and subject to the exclusive jurisdiction of the Scottish Courts.